Dave Rocco isn’t surprised to hear StationSmarts customers say, “This is the exact program I have been looking for!” Before their product launched, he and business partner, Greg Pica worked closely with a small group of Massachusetts fire chiefs, collecting their wishlist for an effective, easy-to-access records management system. Today, the StationSmarts team continues to consult with fire personnel to perfect the design and functionality of the software. Dave plays a critical role in that effort, establishing strong relationships with area departments and meeting in person with chiefs and staff members to demonstrate StationSmarts, train new users and answer questions. Prior to founding StationSmarts, Dave consulted for Purvis, where he worked on the development of a fire station alerting system. During that time he became aware of the significant limitations of the standard records management software being used by fire departments, deciding to address these problems with StationSmarts. Dave also serves on the NFPA Technical Committee on Data Exchange for the Fire Service. The committee is responsible for establishing criteria for the exchange and use of data critical to decision making in all phases of fire service: administration, planning, prevention, preparedness, mitigation, response and recovery. In his free time, Dave enjoys photography, a talent he has integrated into his work with StationSmarts.
StationSmarts is all we build—and it’s all we’re ever going to build. We encourage and welcome feature and functional recommendations from chiefs and command staff, whether they are current or future clients. We know that listening to our customers and prospects is one of the best ways StationSmarts can become the most effective records management company for each department we serve.
Greg Pica created StationSmarts from the ground up to meet the specific information management needs of the fire industry. In his role as Product Developer, Greg enlists the latest database technologies and hardware expertise along with targeted feedback from fire industry professionals to continually enhance StationSmarts’ all-in-one records management system. Customer feedback is critical to this process. Greg believes ongoing relationships with fire chiefs are what fuel the functionality of the software. His goal is to provide fire personnel with access to mobile tools that can be used anywhere and anytime, back at the fire station or at a live event. Prior to co-founding StationSmarts, Greg worked at RetroFit as an IT manager and software designer. Greg’s penchant for building things extends beyond the office, too. In his free time, he enjoys carpentry, particularly tackling outdoor projects like porches and zip lines.
When I talk to people about StationSmarts, I tell them it started from scratch with no preconceived notions. We didn’t build it our way and then make you use it the way we envisioned it; we work with you to develop tools that meet your needs specific to the fire industry.
Heather Vaughn has worked in an administrative, project management and customer service capacity for most of her career. Prior to joining StationSmarts, she worked with the Concord and Carlisle Fire Departments, where she gained a first-hand understanding of the fire service’s information management needs. Programming is in her DNA, so she was already thinking about ways to make the records management systems at her departments more streamlined when she was introduced to StationSmarts. She immediately understood the impact it would have on managing fire department operations. Today, Heather enjoys helping new departments get up and running on the software, working with the fire chiefs to address concerns, making improvements to the software, developing support documentation, and providing first-tier customer support to our clients. When she isn’t working, Heather tries to keep up with her three-year-old daughter and enjoys playing board games and working jigsaw puzzles with her family.
In every job I’ve held, I’ve served as the point person. I enjoy figuring out what someone needs, meeting those needs and making sure they feel welcome in the process. And I love working for a company that has the same goals as I do.
Jeff Webster has 35 years of experience on the front lines of the fire industry. Most recently, Jeff served as captain for the Easton Fire Department. Jeff calls on his career experience to inform product attributes and software development, test new modules, and train new users. Prior to joining the team, Jeff was a prospective client who first learned about StationSmarts at a live demonstration. He was immediately drawn to the fact that StationSmarts applies feedback in real time, tailoring the software to perform specific tasks for fire professionals. Today, Jeff enjoys introducing new users to StationSmarts, and drilling down to the core values of the software such as efficient resource management, easy reporting, and enhanced productivity. On a given day, Jeff might be researching fire codes to input data into a new module, or speaking with fire chiefs about how StationSmarts can help them go paperless and eliminate time-consuming procedures of the past. Outside of StationSmarts, Jeff can be found playing golf, fly fishing or riding his motorcycle.
With my experience as a firefighter and code enforcement official, I understand the challenges fire departments face. I help bridge the gap between our software development and the real-world needs of our users.